Last updated: 9 February 2026

Terms of Service

These terms govern your use of E-There Group LTD’s (“E-There”) services, website, and platform. By using our services, you agree to these terms. If you do not agree, please do not use our services.

1. About E-There

E-There Group LTD provides live streaming, digital guestbook, and event page services for weddings, funerals, corporate events, and other occasions. We operate from London, United Kingdom, and serve clients across the UK and internationally.

2. Services

Our services include but are not limited to:

• HD live streaming via venue-installed cameras, managed on-site setups, or our DIY streaming app.
• QR-based digital guestbooks for video, photo, audio, and written messages.
• Custom event pages and websites.
• HD recording and on-demand playback.
• White-label platform, reseller programmes, and API integrations for business partners.

3. Bookings and payments

• All bookings are confirmed once payment is received in full or a payment plan is agreed.
• Prices are as quoted at the time of booking. We reserve the right to update pricing for future bookings.
• Payments are processed securely by third-party payment providers. We do not store card details.

4. Live stream and recording guarantee

For packages that include live streaming at our partner venues, we offer a live stream guarantee: if the live stream fails to go live on the day, we will refund the streaming component of the booking in full — no questions asked. For live-only packages the streaming component is the whole booking, so this means a full refund. Where your package also includes an HD recording, the recording is unaffected by any streaming refund and will still be produced and delivered as normal.

For recording-only packages, we offer a recording guarantee: if we fail to deliver your ceremony recording, we will refund the booking in full.

For self-service (DIY app) streaming, the guarantee does not cover failures caused by your own equipment or internet connection.

5. Cancellations and refunds

• Cancellations made more than 14 days before the event are eligible for a full refund.
• Cancellations made 7–14 days before the event are eligible for a 50% refund.
• Cancellations made less than 7 days before the event are non-refundable, unless the event is cancelled due to bereavement or exceptional circumstances, which we will consider on a case-by-case basis.
• Refunds are processed within 14 business days to the original payment method.

6. Recordings and content

• HD recordings are made available for the period specified in your package (typically 7 days). After this period, recordings may be deleted.
• Guestbook messages (video, photo, audio, text) are stored on your private event page for the agreed retention period.
• You are responsible for downloading or saving any content you wish to keep beyond the retention period.
• E-There does not claim ownership of any content recorded, uploaded, or submitted by you or your guests.

7. User responsibilities

• You must provide accurate event details (date, time, venue) to ensure successful service delivery.
• For DIY app streaming, you are responsible for ensuring your phone is charged, positioned correctly, and has adequate mobile signal.
• You must not use our services to stream, record, or distribute content that is illegal, offensive, or infringes on third-party rights.
• You are responsible for obtaining any necessary permissions from your venue, event organiser, or attendees regarding live streaming and recording.

8. Privacy and data

Our handling of personal data is governed by our Privacy Policy. By using our services, you acknowledge that live streams and guestbook messages may contain personal data of event attendees, and you confirm you have the appropriate basis (e.g., legitimate interest or consent) to share their data via our platform.

9. Intellectual property

The E-There brand, website, platform, and technology are the intellectual property of E-There. You may not copy, reproduce, or reverse-engineer any part of our platform. White-label partners receive a licence to use the platform under their own brand as specified in their partnership agreement.

10. Liability

• E-There provides services on a best-efforts basis with a target of 99.9% uptime.
• Our total liability for any claim arising from our services is limited to the amount paid for the specific booking in question.
• We are not liable for indirect, consequential, or incidental damages, including loss of revenue, emotional distress, or third-party claims.
• We are not liable for service disruptions caused by factors outside our reasonable control (force majeure), including but not limited to power failures, natural disasters, venue closures, or network outages beyond our infrastructure.

11. Partnership terms

Partners (venue installations, white-label, resellers, API integrations) are subject to additional terms as set out in their individual partnership agreements. In the event of a conflict between these general terms and a partnership agreement, the partnership agreement prevails.

12. Changes to these terms

We may update these terms from time to time. The “last updated” date at the top reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated terms.

13. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

For questions about these terms:

• Email: [email protected]
• Phone: 0800 029 1711
• Post: E-There, London, United Kingdom